Refund policy

Last updated: October 3, 2026

Because Card Supply Co. specializes in collectible, factory-sealed trading card products, we have specific requirements for returns.

1. Sealed trading card products

Factory-sealed products — including booster boxes, booster bundles, Elite Trainer Boxes, special and premium collections, tins, sealed packs, and other factory-sealed trading card products — are eligible for return only if they remain completely unopened, unused, and in resalable condition.

Once a sealed product has been opened, we cannot accept it as a return because opening materially changes its resale condition and value. Opened trading card products are final sale, except where required by applicable law or where the product arrived damaged, defective, or materially different from what was ordered.

2. Return window

Return requests must be submitted within 7 calendar days of confirmed delivery. Requests submitted after this period may be denied.

To request a return, email marina_bonanni@icloud.com with your order number, name, reason for return, and photos of the product and packaging if requested.

3. Product condition

Approved returns must be unopened, factory sealed, unused, in original packaging, free from damage caused after delivery, and in a condition that allows the product to be resold. Products that have been opened, tampered with, resealed, damaged, or otherwise altered after delivery are not eligible for return.

4. Damaged products

If your order arrives visibly damaged, contact us as soon as possible. We may request photos of the shipping box, shipping label, internal packaging, product packaging, and the damage itself. Please keep damaged packaging until our review is complete. If the product was damaged in shipment, we will provide a replacement, refund, or other appropriate resolution.

5. Incorrect items

If you receive an item different from what you ordered, contact us within 7 days of delivery. If we confirm we sent the incorrect item, we will provide return instructions and arrange a replacement or refund.

6. Change-of-mind returns

Unopened, factory-sealed items may be returned for change of mind within the return window above, subject to the condition requirements. Opened collectible products are not eligible for change-of-mind returns.

7. Refunds

Once your return is received and inspected, we will notify you whether it has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time before the refund appears in your account.

8. Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. If we sent an incorrect product or the product was damaged before or during shipment, we will provide return-shipping instructions and cover appropriate return costs.

9. Restocking fees

Card Supply Co. does not charge a restocking fee for approved returns. Products that do not meet the return requirements may be refused.

10. Card contents

Booster pack contents are randomized by the manufacturer. Card Supply Co. does not guarantee the contents, pull rates, centering, print quality, or condition of individual cards inside factory-sealed products. Manufacturer defects may be subject to the manufacturer's own policies.