Shipping policy

Last updated: October 3, 2026

Card Supply Co. ships collectible and trading card products throughout the United States.

Free U.S. shipping on orders $100+

Orders with a merchandise subtotal of $100 or more (after discounts, before taxes) qualify for free Standard shipping to U.S. addresses. Orders under $100 ship at the rates shown at checkout. Expedited options, where available, are charged at the rate shown at checkout.

1. Order processing

Orders are generally processed within 1–3 business days after payment has been successfully received. Business days are Monday through Friday, excluding major U.S. holidays.

Orders may require additional processing time during major product releases, holiday periods, promotional events, significant increases in order volume, or unexpected inventory or carrier disruptions. We will provide updated information when a significant delay is known.

2. Shipping methods

Available shipping options and costs are displayed during checkout. Depending on your location and order, available services may include standard and expedited shipping. The shipping method selected at checkout determines the estimated transit time after the order has been processed. Transit time does not include order-processing time.

3. Tracking

Once your order has shipped, you will receive tracking information at the email address associated with your order. Tracking may take some time to become active after the carrier receives the package.

4. Estimated delivery

Estimated delivery dates provided at checkout or by the carrier are estimates and are not guaranteed unless expressly stated otherwise. Once an order has been transferred to the carrier, delays caused by weather, carrier disruptions, incorrect addresses, or other circumstances outside Card Supply Co.'s reasonable control may affect delivery times.

5. Lost packages

If tracking indicates that a package is still in transit, we may ask you to allow additional time for the carrier to complete delivery. If a package is confirmed lost by the carrier, we will work with the carrier and customer to determine the appropriate resolution, and may request information reasonably necessary to investigate.

6. Delivered but not received

If tracking shows your order was delivered but you cannot locate it: check around the delivery location; check with household members, neighbors, or building management; contact the shipping carrier; then contact Card Supply Co. Because delivery scans are generated by the carrier, we may require additional information before determining whether a replacement or refund is appropriate. Card Supply Co. is not responsible for packages stolen after confirmed delivery to the address provided by the customer, except where otherwise required by law.

7. Incorrect shipping address

Customers are responsible for providing an accurate shipping address at checkout. If you contact us before your order ships, we will make reasonable efforts to correct the address. Once an order has shipped, we cannot guarantee the address can be changed. Additional shipping charges may apply if an address correction or reshipment is required.

8. Returned-to-sender packages

If a package is returned to us because of an incorrect or incomplete address, failure to retrieve the package, refusal of delivery, or other circumstances attributable to the recipient, we may contact you regarding available options. Additional shipping charges may apply to reship the order.

9. Damaged shipments

Please inspect your package when it arrives. If your order appears damaged, contact us promptly with photographs of the shipping package and product. We may require the original packaging and shipping materials to investigate the claim.

10. Out-of-stock or fulfillment delays

We make reasonable efforts to keep inventory accurate, but discrepancies can occasionally occur. If an item cannot be shipped within the timeframe advertised at purchase, we will contact you with an updated expected ship date and your options, including cancellation and a full refund.

11. International shipping

International shipping may be available to select destinations; available options are shown at checkout. Customers are responsible for applicable customs duties, taxes, import fees, and other charges imposed by the destination country unless otherwise stated at checkout. Free shipping applies to U.S. addresses only.

12. Contact

Questions about shipping? Email marina_bonanni@icloud.com or use our contact form.